How we work.
No jargon, no surprises, no lock-in. Here’s what working with us actually looks like.
From first call to job done
Call, email, use the website or ask Trusty. A real person replies the same business day.
A quick chat, a remote session or a site visit to understand what you need, what you already have and what’s getting in the way.
You get a clear, fixed quote before any work starts. No mystery fees, no surprise invoices.
Planned around your business, out of hours where it matters, with true 24/7 availability for project cut-overs.
We walk you through what we’ve done and hand over documentation of your systems, so you’re never at the mercy of anyone (including us).
Stay on a support agreement, or call us when you need us. Your business, your call.
Two ways to work with us
Support agreement
Proactive monitoring and maintenance, priority help, after-hours cover as agreed, and a team that already knows your systems. Response times are set out in your agreement and depend on the level of support you choose.
Ad-hoc help
No contract. Call us when you need us. Ad-hoc requests are handled during business hours, usually by the next business day, and work is quoted or agreed before we start.
Onboarding a new client
- We audit your current setup: devices, accounts, network, security and backups
- We document everything: your network, your systems and who has access to what
- Passwords go into a secure vault, not a spreadsheet
- We handle the handover from your previous provider
- We agree priorities and quick wins with you
What we need from you
- Access to your premises and systems when we need it
- A main contact who can make decisions
- A heads-up about changes (new staff, moves, new software) before they happen
- Honest feedback: if something’s not working, tell us
Our promises
- No lock-in contracts
- Plain English, always
- Fixed quotes before work starts
- Every cable labelled
- We teach you your systems
- Real, local technicians. No offshore call centres
