Privacy, in plain English.
The short version first. Tap any heading for the detail.
The summary
What we collect
Your name, contact details and business details when you contact us, register or order. We also keep order history and support conversations so we don’t ask you the same question twice.
Why
To answer you, supply products and services, send invoices and support you. That’s it. No funny business.
Who we share it with
Only the people needed to do the job, such as couriers delivering your order or suppliers handling a warranty claim. We never sell your details. Ever.
Games and Trusty
The games and Trusty run in your browser. The games keep your progress only in your own browser and send nothing to us. Trusty remembers your visits only in your own browser, and he’s sworn to secrecy.
Your rights
Ask us to see, correct or delete your information at any time. Just get in touch.
Full privacy policy
Trusted Tech Solutions (ABN 15 595 780 958) ("we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
We collect information you give us when you contact us, request a quote or callback, register a trade account, place an order or receive support. This may include your name, business name, ABN, email address, phone number, delivery address, order history and the details of support requests. When we provide IT services, our technicians may come across information stored on your systems. We only access it as needed to do the job.
2. How we collect it
Mostly directly from you: through our website forms, the Ask Trusty chat (when you choose to send a message to our team), email, phone and in person. Our website also uses small files in your browser to keep you logged in and to remember your preferences.
3. Why we collect it
To respond to enquiries, prepare quotes, supply products and services, deliver orders, process payments and invoices, provide support, manage your account and meet our legal obligations. We will only send you marketing if you have agreed to it, and you can opt out at any time.
4. Who we share it with
Only those who need it to help us serve you, such as couriers, suppliers and manufacturers (for orders and warranty claims), our payment and accounting providers, and our hosting and email providers. We never sell or rent your personal information. Some of our software providers may store data outside Australia. Where that happens, we choose reputable providers with appropriate security.
5. The games and Trusty
The games on our website and the Trusty assistant run in your web browser. Anything typed into the Password Cracker game stays on your device and is never sent to us. Trusty remembers your previous visits only in your own browser. Messages are sent to our team only when you choose to send them.
6. Keeping it secure
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls, encrypted connections and secure passwords. If a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.
7. Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it. Just contact us. We may need to confirm your identity first.
8. Complaints
If you have a concern about how we have handled your information, please contact us first so we can fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
9. Contact us
Email: sales@trustedtech.com.au
Phone: 0410 625 417
We may update this policy from time to time. The latest version is always on this page.
Questions? Email sales@trustedtech.com.au
