Terms of trade, in plain English.

These terms apply to all products and services supplied by Trusted Tech Solutions (ABN 15 595 780 958) ("we", "us"). By placing an order, accepting a quote or using our services, you agree to them. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

1. Quotes and prices

Service work is quoted before it starts. Quotes are valid for 30 days unless stated otherwise. Product prices shown on our website are for approved trade accounts and may change without notice. Every order is confirmed by us before it becomes final. If a price was displayed in error, we will contact you before going ahead.

2. Orders and accounts

Trade accounts are approved at our discretion and may be assigned a pricing tier. You are responsible for keeping your login details secure and for orders placed using your account.

3. Payment

Payment options are shown at checkout and on your order confirmation. Approved accounts may be offered payment on invoice, with payment due within 14 days of the invoice date. Orders paid by bank transfer are dispatched once payment has cleared. Overdue accounts may be placed on hold.

4. Delivery and pick-up

Shipping costs are calculated at checkout based on your delivery suburb. Delivery times are estimates only. Risk in the goods passes to you on delivery or pick-up. Ownership passes to you once we have received payment in full.

5. Returns

Please contact us before returning anything. Unopened items in their original packaging may be returned within 14 days for change of mind, and a restocking fee may apply. Faulty items are handled under warranty and the Australian Consumer Law.

6. Warranty

Products carry the manufacturer's warranty. We will help you with warranty claims, and in many cases handle them for you. Workmanship on our installations is guaranteed as set out in your quote.

7. Services

Ongoing support is provided under a service agreement or on an ad-hoc basis, whichever you choose. Service agreements set out what is included, response times and any after-hours cover. Ad-hoc requests are handled during business hours unless agreed otherwise. Remote support sessions are only started with your permission.

8. Your responsibilities

You agree to give us reasonable access to your premises and systems, to tell us about anything that may affect the work (including site hazards), and to hold licences for any software you ask us to install. You are responsible for keeping backups of your data unless backups are part of your service agreement.

9. CCTV and access control

We are licensed security installers. You are responsible for using CCTV and access control systems in line with the law, including the Workplace Surveillance Act 2005 (NSW) and any signage and notice requirements. We are happy to advise you on these.

10. Liability

To the extent permitted by law, our liability for any loss arising from our products or services is limited to resupplying the goods or services, or paying the cost of having them resupplied. We are not liable for indirect or consequential loss, including loss of data, profit or business, except where the law says otherwise.

11. Privacy

We handle personal information in line with our Privacy Policy.

12. General

These terms are governed by the laws of New South Wales. If any part of these terms is found to be unenforceable, the rest continues to apply. We may update these terms from time to time. The version on our website at the time of your order applies.

Questions? Email sales@trustedtech.com.au or call 0410 625 417.